How is the IoT (Internet of Things) changing the world of CRM (customer relationship management)?

Field service change with technology changes. Paper-based, on-site systems have given way to field service management software and cloud-linked solutions. Artificial intelligence, machine learning, virtual reality,unmanned systems, and more will continue to reshape business models and customer experience touchpoints within field service and manufacturing. These revolutionary technologies can help manufacturers generate greater revenue and improve the overall customer experience.

With businesses using connected devices to provide agile services and solutions to their customers, they are also looking for ERP and CRM solutions to procure information from these connected devices to provide a 360-degree view of daily operations. Now that employees can carry connected devices and report activities from the field, real-time data becomes a common business asset.

How IOT and Connected field services are changing the phase of CRM solutions ?

Explore my blog to know more : The Era of Connected Field Services with CRM

Footnotes

The Era of Connected Field Services with Microsoft Dynamics 365


Internet of Things/Internet of Everything to Process of Everything for CRM


Imagine this -
  1. The product talks to another product you or your partner sold, and work together to add more value. For e.g. the fridge talks to your smartphone to remind you to order new eggs
  2. The device you sold has called home to let you know that there is a problem with it
The possibilities of "things" talking to each other to either resolve, or get help to resolve the issues are endless.

And, that is what IoT is doing.
How to find an internship in the US if I am an international student

Internships aren't an easy to thing to get, even if you are a domestic or international student. I think the number one thing is to create your resume and include and all information, even if you don't think it's particularly relevant. It's always better to have too much information on your resume than too

What is the worst Christmas present you've ever gotten from your boss/employer?

I was working in a small luthery shop with 7 employees, including the owner and his wife. Before Christmas, we each received an envelope with our bonus. The year before, it had been $500 cash. This particular year, it was $100, in spite of the increase

Have you ever been happy to make someone else cry?

Yes.Back in primary school, I was a school prefect. Basically I had to make sure that no one was fighting, or bullying another person, or getting themselves in danger.I was in charge of patrolling the canteen during recess, and I always noticed that when the pupils