What are some tips and tricks for breaking bad news to someone?
I usually follow these 3 steps:
- Start with something nice or general (some background).
- Tell the bad news.
- Point out something positive or general that has to do with it. if there isn't something positive or general to add, "I'm sorry" would work just as well.
I know you really like vanilla ice cream, but they stopped selling it. you can always try the chocolate one, I heard it's great.
Im really sorry but... Something bad happened..
Nothing further and nothing more. No tricks , just straight forward.
There is no need to complicate things Don't ever take em on a ice cream before you tell em their mother died. That's just awful.
Don't try to make them happy before you tell them the bad news. Make them happy after.