What is call Centre? List some best call centre in Australia?
A call centre is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation.
Basically there are two type of call centre:
- Inbound Call Centre
- Outbound Call Centre
Inbound call Centre: An inbound call centre deals with a majority of incoming calls. That means that customers or potential customers are phoning you rather than the other way around. Because of this, most inbound call centres are customer service focused. Customers will call into these types of call centres when they need assistance with the product or service they specialize in.
Outbound Call Centre: An outbound call centre is the exact opposite of an inbound call centre. Rather than having a majority of your calls come in to your call centre, agents in outbound call centres are, for the most part, making outgoing calls.
There are various Call Centre in Australia:
- Well done
- TSA Telco Group
- Mc Corkell and associates
- Peak Bound
To simplifiy its definition:
A call centre is a department where they handle phone calls for a particular business.
It has two types:
Inbound - a call centre which receives or answers calls from persons (usually clients).
Outbound - this type of call centre is initiates calls (usually telemarketing)
There are a lot of call centre services providers in Australia but I happen to work with only of them. The company is Onehalf Offshore Business Solutions. You can check out their site here: BPO and Call Center Services Australia