What's the best customer service experience you've ever had?

I bought a Fossil watch at Macy's in 1996 when I was mostly broke in my second year of college and a $140 watch was a pretty big purchase. I took perfect care of that watch as it was the nicest one I'd ever had. Even though it was waterproof I absolutely NEVER let it get wet.Two

What is the best resource or site for learning Product Market Fit?

The Pmarca Guide to Startups, part 4: The only thing that mattersHow to bring a product to market / A very rare interview with Sean EllisReaching the Startup Holy Grail: Product-Market Fit by Michael Karnjanaprakorn10 Steps to Product/Market Fit by Ash Maurya

How frustrating have you found it to be that Apple has forced customers to purchase all these different dongles so we can use their products the way we use to?

Not frustrating at all. I do not own a single new dongle, and yet I still use my iPhone the way I used to use any other smartphone, I still use my MacBook the way I always used a laptop, and the same goes for my iPad. Nothing at all has changed for

What are some of the bad experiences from Airbnb guests/hosts?

The Airbnb Host Guarantee is a total fraud. I looked into the abyss of worst case predatory corporate behavior when I filed my claim.I am a big Airbnb fan, both as a host in my New York aparment and as a guest. I hope this

What misconceptions do employers often have about how their own customer service functions?

First, they limit what their customer service people can do to fix an issue for their customer. Then sometimes they do not understand the limitations of their own products. Occasionally, they believe that they have created the perfect product which should continue to work year

What's the most frustrating experience you've had with a customer?

ONE THAT LASTED FOR MONTHS.Generally, most customers-even the rude ones-are pretty easy to shake off. I still remember a lady calling me the rudest barista ever for telling her normally she had to pay for extra soy milk, and another customer who ordered an